Monday 12 February 2007

Xbox Live "kills off" accounts after 60 days.

(Reminder, read from the bottom up for new people, sorry!)


It seems that I might have found an answer to one of my problems.
Xbox Live forums post.

Any Xbox Live 1 account which is cancelled will "expire" in 60 days to be unrecoverable, even if you have the right recovery information or not.
I don't have 100% confirmation from Microsoft at this point however I have of course made that phone call to them, no luck in retreiving the account using the right information.

I was considering purchasing an Xbox 1 just to see if perhaps my old account can only be recovered on an Xbox 1 but I'm hesitant to blow 100$ on a gamble.

I am still having trouble getting a response from Trevin Chow, I was hesitant to bring up his name too much as I don't want people hassled over this too much, however it seems impossible to contact the guy for information (if he's even the right guy!) so screw it - that's his name, blog here and here he appears to be a lead programmer for the Windows Live team, I was hoping he might have some info for me.


To summarise, I now have not 1 or 2 but 3 gripes with Windows Live / Xbox Live etc.

  1. Linking accounts from Xbox Live accounts to Windows Live / Passport.net accounts - is fixed, you can't change the linked account
  2. Old Xbox Live accounts Expire after 60 days, never to be recovered even by the original owner
  3. Passport.net accounts based off of hotmail.com address's can't have the primary mail address changed.

The locking out of the old Xbox accounts is just silly! I mean in the case of hotmail, if you let your hotmail.com email address "expire" they delete it, they refuse to accept more email but you can always re-open it, it lays there dormant for you.
The way it's configured for Xbox Live there will be a heap of dormant accounts for no reason, seems badly designed to me.

Oh, I did get a response from MajorNelson, albeit a small one but he did advise he'd relay my query about expiring accounts to the billing team, jolly good show indeed.

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